Public Statements

Public Statements Brazil Opposed perspective

Gig platforms use AI to squeeze, not to serve

Opposed Posted by Rafael Souza Reading time ~ 2 min

This is community opinion, not fact. Moderated before publication.

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I drive for a delivery platform in São Paulo and I have done this work for over three years. The algorithm decides which orders I see, what I am paid per order, and how my rating is adjusted. None of this is explained in a way I can understand, and appeals go into a black hole. When people talk about AI in my country, they usually talk about big exciting tools. I want to talk about the tools that already run my working day. Pay has drifted downward in small steps that are hard to notice until you look back at a year. Periods of high demand that used to bring bonuses now come with promises that do not always arrive. Couriers who organize or ask questions get fewer orders. I cannot prove the algorithm punishes us, because I cannot see it. That is the point. I am opposed to the current state of things, not to AI itself. I would support rules that require platforms to disclose in plain language how pay is calculated, how ratings are used, and how to contest a decision. I would support collective rights for couriers to negotiate about the systems that manage us. Automation is not the enemy. Automation that hides behind a login screen and lowers the floor of our work, that is the enemy. We are asking for the light to be turned on.
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