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Transcription tools gave my clinic its evenings back

Supportive Posted by Marissa Thibault Reading time ~ 2 min

This is community opinion, not fact. Moderated before publication.

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I run the front desk at a small family practice about two hours outside Winnipeg. For years the doctors here would stay until seven or eight writing up chart notes, and half the time the notes were thin because they were exhausted. Last winter the practice started trialling an ambient scribe that listens to the visit and drafts a structured note, which the clinician then corrects. I was skeptical at first because our rural internet is unreliable and we handle a lot of sensitive conversations. What convinced me was watching our most cautious physician — a woman who still keeps paper backups of everything — sign off on her last note at five fifteen and walk out the door for her daughter's hockey game. The notes read like her. She says she still edits roughly a third of what the tool produces, and that the editing is what keeps her sharp on the details. We had a clear conversation with every patient about how the recording works and gave them the option to opt out, and a handful have. I'm not here to say every clinic should adopt this, and I know privacy questions are not fully settled. But I wanted to share that for us, in a place where we cannot recruit another doctor no matter what we offer, this tool is the difference between burnout and a sustainable week. I hope the people writing rules remember practices like ours when they picture who is using AI in healthcare.
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