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Consumer Resources Singapore Supportive perspective

Small-claims prep help from an AI chatbot

Supportive Posted by Wei Chen Lim Reading time ~ 2 min

This is community opinion, not fact. Moderated before publication.

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I am a tenant in Singapore and last year I had a dispute with a former landlord over the return of my deposit. I could not afford a lawyer for what was, in the scheme of things, a modest amount of money. I used an assistant to help me organize my timeline, identify the relevant sections of the Residential Tenancy framework, and draft a clear letter. I read the actual statute myself. I did not let the tool invent anything. When I asked for a citation I went and checked it, and once or twice it pointed me to the wrong section, which I corrected. I eventually filed at the Small Claims Tribunals and the case settled shortly after the landlord received my letter. I am not claiming the AI won my case. My evidence won my case. But the tool turned an intimidating process into something I could work through at my kitchen table after my shift. I think the honest conversation about access to justice has to include tools like this, alongside proper legal aid funding and duty solicitors. I would trust a trained human more. I could not afford a trained human. The assistant was what I had, and used carefully, it helped.
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