Consumer Declining -14.7%

Consumer trust in AI chatbots retreats from 2025 highs

First observed Feb 4, 2026 · last updated Apr 12, 2026

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Summary Cross-country survey panels show self-reported trust in general-purpose chatbots falling from last year peaks, driven by hallucination anecdotes and news coverage of scams. The pullback is modest but consistent, and it is beginning to reshape product copy and onboarding flows.

Facts on record: 7 observed sources contribute to this signal.

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